Privacy Policy | Moreindia Travels

PRIVACY POLICY

Last Updated: 31 July 2026

At MoreIndia Travels ("MoreIndia Travels", "we", "our", "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use our website, contact us, request quotations, make bookings, or travel with us.

This Privacy Policy has been prepared in accordance with applicable data protection laws, including:

General Data Protection Regulation (EU) 2016/679 (GDPR)
UK General Data Protection Regulation (UK GDPR)
UK Data Protection Act 2018
India's Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable
Other applicable privacy laws depending on your country of residence

If any mandatory local law provides you with greater privacy rights than described in this policy, those rights will continue to apply.

1. Who We Are

MoreIndia Travels is an Indian Destination Management Company specializing in private, tailor-made, luxury, cultural, wildlife, photography, wellness, and adventure tours throughout India, Nepal, Bhutan, Sri Lanka, and neighboring destinations.

For the purposes of applicable data protection laws, MoreIndia Travels is the Data Controller of the personal information described in this Privacy Policy.

Company Details

MoreIndia Travels

Website:
www.moreindiatravels.com

Email:
info@moreindiatravels.com

Registered Office:
Okhla, New delhi 110025 - India

2. Scope of this Policy

This Privacy Policy applies whenever you:

Visit our website
Submit an enquiry
Request a quotation
Make a booking
Subscribe to newsletters
Contact us via email
Contact us via WhatsApp
Contact us through social media
Participate in surveys
Travel with us
Use any services provided by MoreIndia Travels

3. Information We Collect

Depending on the services you request, we may collect the following categories of personal information.

Personal Identification Information

Full name
Date of birth
Nationality
Gender (where necessary for bookings)
Passport number
Passport expiry date
Passport copy
Visa information

Contact Information

Email address
Telephone number
Mobile number
Postal address
Country of residence
Emergency contact information

Booking Information

Tour dates
Destinations
Travel preferences
Hotel preferences
Flight information
Train information
Room preferences
Dietary requirements
Accessibility requirements
Special requests

Payment Information

We may receive information relating to payments including:

Transaction reference numbers
Payment status
Payment amount
Currency

Important:

We do not store complete credit card or debit card information on our servers. Card payments are processed through secure third-party payment providers.

Technical Information

When you use our website, we may automatically collect:

IP address
Browser type
Operating system
Device type
Time zone
Language settings
Referral source
Pages viewed
Time spent on our website
Clickstream data

Marketing Information

We may collect information regarding:

Newsletter subscriptions
Marketing preferences
Tour interests
Travel preferences
Previous enquiries

Communication Records

We may retain copies of communications including:

Emails
Contact forms
WhatsApp messages
Live chat
Telephone records (where legally permitted)
Social media messages

4. Information We Collect Automatically

Our website may automatically collect information using:

Cookies
Google Analytics
Server logs
Meta Pixel
Google Ads Conversion Tracking
Similar technologies

Further information is available in our Cookie Policy.

5. Special Categories of Personal Data

Certain tours require additional information such as:

Medical conditions
Food allergies
Dietary requirements
Mobility assistance
Disability information

We collect this information only when necessary to provide your requested services safely and effectively.

Where required by law, we will obtain your explicit consent before processing such information.

6. How We Collect Information

We collect information directly from you when you:

Fill in enquiry forms
Request quotations
Make bookings
Contact us
Subscribe to newsletters
Upload travel documents
Participate in promotions
Leave reviews

We may also receive information from:

Travel agents
Tour operators
Booking partners
Payment processors
Hotels
Airlines
Government authorities where legally required

7. Why We Process Your Personal Data

We process your information for the following purposes:

Booking Administration

To:

confirm bookings
reserve hotels
arrange transportation
issue travel documents
communicate itineraries

Customer Service

To:

answer enquiries
provide travel advice
respond to complaints
provide assistance during travel

Payment Processing

To:

issue invoices
receive payments
process refunds
prevent fraud

Legal Compliance

To comply with:

immigration requirements
tax regulations
law enforcement requests
court orders
government reporting obligations

Marketing

Where permitted by law, we may send:

newsletters
promotional offers
destination guides
special offers
travel inspiration

You may unsubscribe at any time by clicking the unsubscribe link or contacting us.

8. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), the UK, or another jurisdiction with similar requirements, we process your personal data on one or more of the following legal bases:

Performance of a contract – to provide the travel services you have booked.
Compliance with a legal obligation – where we are required to process information to meet legal or regulatory requirements.
Legitimate interests – such as improving our services, preventing fraud, securing our systems, and communicating with customers, provided these interests do not override your rights.
Consent – where we rely on your consent, such as for certain marketing communications or processing special categories of personal data. You may withdraw your consent at any time, although this will not affect processing already carried out before withdrawal.

9. Who We Share Your Information With

We only share your personal information where necessary to provide your travel services or comply with legal obligations.

This may include:

Hotels and accommodation providers
Airlines and rail operators
Transport providers
Local guides and tour leaders
National parks and permit authorities
Payment service providers
Insurance providers (where requested)
Government or immigration authorities when legally required
Professional advisers such as auditors, lawyers, or accountants where necessary

We do not sell your personal information to third parties.

10. International Transfers of Personal Data

Because we arrange international travel, your personal information may be transferred to countries outside your country of residence, including India and other destinations included in your itinerary.

Where required by applicable law, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information during such transfers.

11. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

Provide our services;
Meet legal, accounting, and tax obligations;
Resolve disputes;
Enforce our agreements; and
Protect our legitimate business interests.

When information is no longer required, we will securely delete or anonymize it, unless we are legally required to retain it for a longer period.

12. Your Privacy Rights

Depending on your country of residence, you may have certain rights regarding your personal information.

Where applicable under the GDPR, UK GDPR, DPDP Act (India), or other relevant privacy laws, these rights may include:

Right to Access

You have the right to request confirmation of whether we process your personal data and, where applicable, obtain a copy of the personal information we hold about you.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information.

Right to Erasure ("Right to be Forgotten")

You may request that we delete your personal information where:

it is no longer necessary for the purpose for which it was collected;
you withdraw consent (where consent is the legal basis);
you successfully object to processing;
the data has been unlawfully processed; or
deletion is required by applicable law.

Please note that we may retain certain information where required by law, for tax, accounting, fraud prevention, legal claims, or other legitimate business purposes.

Right to Restrict Processing

You may request that we temporarily restrict the processing of your personal information in circumstances permitted by applicable law.

Right to Data Portability

Where processing is based on consent or a contract and carried out by automated means, you may request a copy of your personal data in a structured, commonly used, and machine-readable format, and where technically feasible, request that it be transferred to another service provider.

Right to Object

You have the right to object to processing based on our legitimate interests, including certain forms of direct marketing.

Where you object to marketing communications, we will stop sending them. We may continue to send essential communications relating to your bookings or legal obligations.

Right to Withdraw Consent

Where we rely on your consent, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Right to Lodge a Complaint

If you believe that we have not handled your personal information appropriately, you have the right to lodge a complaint with the relevant supervisory authority in your country of residence or where the alleged infringement occurred.

We would appreciate the opportunity to address your concerns first and encourage you to contact us before making a formal complaint.

13. Marketing Communications

If you choose to subscribe to our newsletters or promotional updates, we may send you information about:

Tour packages
Special offers
Destination news
Seasonal promotions
Travel inspiration
Company updates

You may opt out of marketing communications at any time by:

clicking the "unsubscribe" link included in our emails; or
contacting us using the details provided in this Privacy Policy.

Even if you opt out of marketing, we may continue to send essential service-related communications concerning your bookings or enquiries.

14. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, analyse website performance, remember your preferences, and support marketing activities.

Some cookies are essential for the operation of the website, while others are used only with your consent where required by law.

For more information, including details on the types of cookies we use and how you can manage your preferences, please refer to our separate Cookie Policy.

15. Data Security

We implement reasonable technical and organisational measures designed to protect personal information from:

unauthorised access;
accidental loss;
misuse;
disclosure;
alteration; and
destruction.

These measures may include:

secure (HTTPS) website encryption;
restricted access to personal information;
password-protected systems;
regular software updates;
security monitoring;
employee confidentiality obligations; and
secure payment processing through trusted third-party providers.

Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

16. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:

managing your bookings;
providing customer support;
complying with legal and tax obligations;
resolving disputes; and
protecting our legitimate interests.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we will securely delete or anonymise it.

17. Children's Privacy

Our services are intended for individuals aged 18 years or older.

Bookings for minors must be made by a parent or legal guardian.

We do not knowingly collect personal information directly from children without appropriate authorisation.

If we become aware that personal information relating to a child has been collected unlawfully, we will take reasonable steps to delete it.

18. Third-Party Websites

Our website may contain links to third-party websites, including:

airlines;
hotels;
tourism boards;
payment providers;
social media platforms; and
other travel-related services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.

19. International Visitors

Our website is accessible from many countries.

By providing your information, you acknowledge that your personal data may be processed and stored in India or other countries where our suppliers operate, subject to applicable legal safeguards.

20. California Privacy Notice (CCPA/CPRA)

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:

know what categories of personal information we collect;
request access to your personal information;
request deletion of eligible personal information;
request correction of inaccurate personal information;
opt out of certain sharing of personal information where applicable; and
not be discriminated against for exercising your privacy rights.

MoreIndia Travels does not sell personal information for monetary consideration.

California residents may exercise their applicable rights by contacting us using the details provided below.

21. "Do Not Track" Signals

Some web browsers offer a "Do Not Track" (DNT) feature.

Because there is currently no universally accepted standard for responding to DNT signals, our website may not respond to such signals. You can manage cookies and tracking technologies through your browser settings and our cookie consent tool where available.

22. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

changes in applicable law;
improvements to our services;
new technologies;
changes in our business practices; or
other operational reasons.

The updated version will be published on our website with the revised "Last Updated" date.

Where required by applicable law, we will provide appropriate notice of material changes.

23. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way we process your personal information, please contact us:

MoreIndia Travels
Website: www.moreindiatravels.com
Email: info@moreindiatravels.com

Telephone: +91-9794377089
Registered Office: Okhla, New Delhi 110025 - India

24. Data Protection Requests

To exercise any applicable privacy rights, please contact us using the details above.

For security reasons, we may request information to verify your identity before processing your request.

We will respond within the timeframes required by applicable law.

No content on our website may be used or reproduced for any commercial purposes. More India Travels reserves the right to amend this privacy policy at any time.