REFUND & CANCELLATION POLICY

Last Updated: 31 July 2026

At MoreIndia Travels, we understand that travel plans may sometimes need to change due to unexpected circumstances. This Refund & Cancellation Policy explains the conditions applicable when cancelling a booking, requesting changes, or seeking refunds for travel services booked with us.

This policy should be read together with our:

Terms & Conditions
Booking & Payment Policy
Travel Insurance Policy

By confirming a booking with MoreIndia Travels, you acknowledge and accept the cancellation and refund conditions described below.

1. Cancellation Request

All cancellation requests must be submitted:

In writing;
By the Lead Traveller;
Through email sent to MoreIndia Travels.

Cancellation will become effective from the date we receive your written cancellation request.

Verbal cancellation requests through telephone, WhatsApp, or messages will not be considered valid until confirmed by email.

2. Cancellation Charges

Our cancellation charges are calculated based on the time remaining before the scheduled arrival date.

Unless different conditions are specifically mentioned in your quotation or booking confirmation, the following cancellation policy applies:

Cancellation Period Before Arrival	Cancellation Charge
More than 60 days before arrival	Deposit amount retained
60–31 days before arrival	30% of total tour cost
30–16 days before arrival	50% of total tour cost
15–8 days before arrival	75% of total tour cost
7 days or less before arrival	100% of total tour cost
No-show or cancellation after arrival	100% of total tour cost

The remaining amount, after applicable deductions, will be refunded where eligible.

3. Non-Refundable Services

Certain travel services may have stricter cancellation conditions imposed by suppliers.

These may include:

Luxury hotels and heritage properties;
Boutique resorts;
Wildlife lodges;
Safari permits;
Domestic flights;
International flights booked through us;
Train tickets;
Special events;
Festival periods;
Christmas and New Year bookings;
Special experiences requiring advance payment.

Where such conditions apply, they will be communicated before confirmation.

4. Refund Processing

Approved refunds will be processed after receiving confirmation and refunds from relevant suppliers.

Refund processing normally takes:

30–60 business days

depending on:

Supplier refund timelines;
Banking procedures;
International payment systems;
Currency conversion processes.

MoreIndia Travels is not responsible for delays caused by banks, payment providers, airlines, hotels, or other third parties.

5. Refund Method

Refunds will normally be made using the same payment method originally used for payment.

For international payments:

Currency conversion differences;
Bank charges;
Intermediary bank fees;
Payment gateway charges;

may be deducted where applicable.

6. Deposit Policy

The initial deposit paid to confirm a booking is generally non-refundable because it is used to secure:

Hotels;
Transportation;
Guides;
Permits;
Special arrangements.

However, refund eligibility may vary depending on supplier policies and circumstances.

7. Changes Instead of Cancellation

Before cancelling your trip, we encourage travellers to contact us regarding possible alternatives.

Depending on availability, we may assist with:

Changing travel dates;
Modifying the itinerary;
Changing hotels;
Reducing or extending the tour duration;
Transferring the booking to another traveller.

Any additional costs imposed by suppliers will be payable by the traveller.

8. Cancellation Due to Force Majeure

MoreIndia Travels is not responsible for cancellations or disruptions caused by circumstances beyond our reasonable control.

Examples include:

Natural disasters;
Earthquakes;
Floods;
Cyclones;
Pandemics;
Government restrictions;
War;
Terrorism;
Civil unrest;
Border closures;
Airport closures;
Strikes;
Severe weather;
Political instability.

In such circumstances:

We will make reasonable efforts to assist travellers;
We will communicate available options;
Refunds will depend on amounts recovered from suppliers.

Travellers are strongly advised to purchase comprehensive travel insurance covering cancellation, interruption, and emergencies.

9. Cancellation by MoreIndia Travels

In exceptional circumstances, MoreIndia Travels may need to cancel or significantly modify a tour.

Where cancellation occurs due to reasons within our reasonable control, we will provide:

An alternative travel arrangement of comparable value where possible; or
A refund of amounts received for the affected services.

Our responsibility is limited to amounts actually paid to MoreIndia Travels.

We are not responsible for:

International flights booked independently;
Visa costs;
Travel insurance costs;
Personal expenses;
Losses resulting from cancelled travel arrangements.

10. Flight Cancellation and Delays

International and domestic flights are generally governed by airline terms and conditions.

MoreIndia Travels is not responsible for:

Flight delays;
Flight cancellations;
Airline schedule changes;
Missed connections;
Lost baggage;
Airline operational decisions.

Travellers should contact their airline and insurance provider for compensation where applicable.

11. Hotel Cancellation Policies

Hotels and accommodation providers may have their own cancellation policies.

Some properties may require:

Full advance payment;
Non-refundable deposits;
Minimum stay commitments;
Seasonal supplements.

Where hotel-specific cancellation conditions differ from this policy, the supplier conditions will apply.

12. Unused Services

No refund will normally be provided for unused portions of a tour caused by the traveller's personal choice, including:

Late arrival;
Early departure;
Missed sightseeing;
Voluntary cancellation of activities;
Failure to use included services;
Changes made during the tour.

13. Medical Emergencies and Personal Circumstances

Illness, injury, family emergencies, personal circumstances, or other unexpected situations do not automatically qualify for a refund.

Travellers should ensure they have appropriate travel insurance covering:

Medical emergencies;
Cancellation;
Trip interruption;
Emergency evacuation.

We will always try to assist where possible.

14. Travel Insurance Recommendation

MoreIndia Travels strongly recommends that all travellers purchase comprehensive travel insurance before making final payment.

Insurance should cover:

✓ Trip cancellation
✓ Medical expenses
✓ Emergency evacuation
✓ Lost baggage
✓ Flight delays
✓ Personal accident
✓ Travel interruption

Failure to purchase insurance does not transfer financial responsibility to MoreIndia Travels.

15. Credit Notes and Future Travel Options

Where appropriate, MoreIndia Travels may offer:

Travel credit;
Future travel vouchers;
Alternative travel dates.

Any credit offered will be subject to conditions communicated at the time of issue.

16. Complaints Regarding Refunds

If you believe a refund has not been handled correctly, please contact us:

MoreIndia Travels
Email: info@moreindiatravels.com
Website: www.moreindiatravels.com

Please include:

Booking reference;
Traveller name;
Payment details;
Reason for refund request;
Supporting documents.

We aim to respond within a reasonable timeframe.

17. Consumer Rights

This Refund & Cancellation Policy does not affect any mandatory consumer protection rights that may apply under the laws of your country of residence.

Customers in the European Union, United Kingdom, United States, or other jurisdictions may have additional statutory rights that cannot be excluded by contract.

18. Contact Information

MoreIndia Travels

Website:
www.moreindiatravels.com

Email: info@moreindiatravels.com

Registered Office: Okhla, New Delhi 110025 - India